Refund and Cancellation
Scope
This Refund and Cancellation Policy applies to all products and services offered by Firstman through https://sabineangel.earth.
These include, but are not limited to, digital products, High Frequency Codes, meditations, audio and video content, online programs, group programs, mentoring services, private sessions, retreats, events, and any other products or services described in the respective offer.
Payment
Full payment is due at the time of booking.
Access to or participation in the booked product or service will be granted after full payment has been received, unless a different time is specified in the respective offer.
Digital Products
Digital products are made available immediately after purchase or at the time specified in the respective offer.
This includes, but is not limited to, High Frequency Codes, meditations, audio recordings, videos, written materials, downloads, and comparable digital content
Once a digital product has been made available, no refund will be issued.
This applies regardless of whether the customer accesses, downloads, listens to, watches, or otherwise uses the digital content.
If a digital product cannot be provided or accessed due to a technical issue for which Firstman is responsible, Firstman will first be given the opportunity to restore access or provide the product again.
Online Programs and Group Services
Online programs, group programs, online retreats, and comparable services are provided as described in the respective offer.
Once a program has commenced or the associated digital content has been made available for the first time, no full or partial refund will be granted.
Failure to attend individual sessions, failure to access the provided content, or voluntary withdrawal from a program does not entitle the customer to a refund.
Any cancellation terms that apply before the start of a product or service are specified in the respective offer.
Mandatory statutory consumer rights remain unaffected.
Private Sessions and Mentoring
Bookings for private sessions, consultations, mentoring services, and comparable services are binding.
One complimentary rescheduling is possible up to 48 hours before the scheduled appointment. After that time, no rescheduling or refund will be granted.
If a participant does not attend the scheduled appointment or chooses to end the session early, the service shall be deemed to have been provided.
If Firstman is unable to conduct a scheduled session for important reasons, a replacement appointment will be offered as soon as reasonably possible. If this is not possible, any payments already made for the affected session will be refunded in full.
Retreats, Events, and Travel
Participation and cancellation terms for retreats, in person events, and travel related services are set out in the respective offer.
Unless otherwise stated in the respective offer, cancellations are not permitted once a booking has become binding.
If an event is cancelled by Firstman, all payments made for the booked event will be refunded in full.
No further claims shall arise, including but not limited to travel expenses, accommodation costs, loss of income, or any other consequential or incidental damages.
Refunds
Approved refunds will be made using the same payment method that was used for the original transaction, unless otherwise agreed.
Contact
If you have any questions regarding cancellations or refunds, please contact:
Firstman
Email: contact@firstman.earth
Final Provision
Mandatory statutory consumer rights remain unaffected.
